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Member Resources & Customer Services

Thank you for being a member! Look here for member websites and other places to turn with questions and to find useful information about our products and other products you bought through this site.

Our member web site for your plan may be able to help. Select “Portals” below to find the website that supports your plan.



Member Portals

Click on the link provided if you’ve purchased the following products:
Short Term Medical health plans
TriTerm Medical Insurance plans
Oxford Health Insurance, Inc. (NJ) ACA plans
Dental plans
For premium & billing visit
Vision plans
For premium & billing visit
Health ProtectorGuard fixed indemnity insurance plan
Accident Plan (ExpenseGuard, ProGuard, ProGap, SafeGuard, or SafeGuard Premier)
Critical Illness Insurance
Hospital SafeGuard and Hospital SafeGuard Premier
Term Life SafeGuard

Disability income plans do not currently have online member portal support. You can get information about that product or get answers to your questions about any products by calling 1-800-657-8205 and speaking with our trained customer service representatives.

From other companies:

Core Access fixed indemnity plan* (then click on MyLoomis Login)

HealthiestYou Membership**

For questions about HealthiestYou membership payments, contact UnitedHealthOne customer service at 

1-800-657-8205 or visit


* Core Access series is underwritten by Independence American Insurance company and administered by The Loomis Company. Golden Rule Insurance Company and Independence American Insurance Company are separate entities and are not responsible for each other’s contractual or financial obligations.

** HealthiestYou by Teladoc Health and UnitedHealthcare are not affiliated and each entity is responsible for its own contractual and financial obligations. All members are encouraged to maintain adequate insurance from a responsible provider.


Customer Service Support



Trained Customer Service Representatives


Hours of Operation

Monday – Friday
8:00 a.m. – 6:00 p.m. ET


Member Forms


Enter your residence ZIP code to find insurance information, including plan options and applicable forms, for your state.





Member FAQs

Many services for testing and treatment for COVID-19 are covered by major medical plans. However, ancillary products like fixed indemnity benefits ("hospital & doctor" plans), dental, critical illness or others do not provide coverage. It is best to review your plan details or call the customer service phone number on the back of your ID card for more information.

The federal government has launched a national website where each household can receive a one-time shipment of four free over-the-counter (OTC) at-home COVID-19 tests shipped directly from For more information on this program, go to

Select “Find a Doctor” on the home page. That will redirect you to UnitedHealthcare’s Find a Doctor or Dentist page. Enter your zip code and select “Current Customer,” then “Search.”

Several options will display depending on what you’re looking for (Hospital & Doctor, Dental Plans, Vision Plans, etc.). Select the option that reflects your plan and the type of doctor you want to find.

Note: For some plans and types of physicians, you may be required to log in to Your login credentials for are unique, and you will need to register separately to use

Click here for more information about your prescription drug coverage and to find in-network pharmacies near you. You can also call OptumRx Pharmacy Benefit Manager at 800-657-8205 or visit

You can use an Electronic Funds Transfer payment option from a checking or savings account. To pay this way, you need to first submit an EFT Authorization form. 

Depending on your plan, you receive either a physical or electronic ID card. If you have a dental or vision plan, you will need to obtain a separate dental ID# from You can request copies of your ID card there, too.